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Contact Us
Have questions or want to learn more about VNI West in Victoria, contact us below:
| Phone | 1800 824 221 |
|---|---|
| enquiries@vniwproject.com.au | |
| Website | www.vicgrid.com.au/ |
| In writing | Shop 15/47 Victoria St, Kerang VIC 3579 |
Privacy
Our Privacy Policy
This page explains how VicGrid VNI West Pty Ltd (VicGrid VNI West) manages personal information.
VicGrid VNI West will only collect and hold personal information when it is necessary for VicGrid VNI West’s functions and activities. These functions and activities include engagement with landholders, communities, First Peoples, electricity industry participants, government, consultants, contractors and other stakeholders for the purposes of progressing the Victorian section of a new transmission line, Victoria to NSW Interconnector West (VNI West), to be built between Victoria and New South Wales. This may include personal information:
- required to assist in managing business and stakeholder relationships;
- about individuals representing participants and industry associations in the energy industry
- provided in the course of VicGrid VNI West’s functions and activities;
- provided in connection with services acquired or provided by VicGrid VNI West;
- provided to VicGrid VNI West in the context of a dispute
- required to ensure compliance with any relevant law or applicable regulatory requirement.
Types of personal information VicGrid VNI West may collect and hold
The kinds of personal information VicGrid VNI West collects and holds will vary depending on the purpose for its collection and may include identifying information (such as a name and date of birth), contact information (email or residential address), usernames and passwords for accounts created with VicGrid VNI West, records of communications (including messages sent to VicGrid VNI West) and device information (such as an IP address). Where an individual is a contractor of VicGrid VNI West, VicGrid VNI West may also collect sensitive information (for example for health and safety purposes).
This site is owned and operated by VicGrid VNI West using software licensed from Open Point. For details of how Open Point may access personal information, please refer to Open Point’s Privacy Policy.
How VicGrid VNI West collects and holds personal information
VicGrid VNI West may collect information from a variety of sources for the purposes indicated above. Generally, however, personal information is:
- directly and voluntarily provided by the relevant individual through VicGrid VNI West’s website, by telephone, in person or by other communication;
- provided to VicGrid VNI West by that person’s employer, or an organisation the person represents, for the purposes of providing services to VicGrid VNI West;
- provided to VicGrid VNI West by another person for the purposes of VicGrid VNI West’s operations.
- to conduct a stakeholder satisfaction survey to improve performance of VicGrid VNI West’s operations;
- required to investigate or prevent any suspected or alleged breach of applicable laws, rules or procedures;
- required by VicGrid VNI West for any other purpose that VicGrid VNI West expressly states at the time of collection;
- to address a situation that involves a threat to health and safety.
- representatives and other people an individual has authorised VicGrid VNI West to interact with on their behalf;
- professional advisers who VicGrid VNI West engages to provide advice;
- service providers VicGrid VNI West engages for the purpose of performing its functions;
- regulatory bodies and government agencies or other people as required by law;
- enforcement bodies (as defined in the Privacy Act 1988 (Cth)).
Cookies and links to third party websites
VicGrid VNI West's website makes use of cookies to collect information about interactions with VicGrid VNI West’s website and to provide users with a more effective or tailored service. "Cookies" are small text files created and stored on your hard drive by your internet browser software to hold relevant information about VicGrid VNI West’s website. Most web browsers allow you to disable cookies - please refer to your browser’s help menu to find out how to do this.
VicGrid VNI West’s website may contain links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. If you follow a link to any third party website, please be aware that these websites have their own privacy notices or policies and we do not accept any responsibility or liability for their data processing activities.
How personal information is stored
VicGrid VNI West will take reasonable steps to ensure that the personal information it collects is stored in a secure environment protected from misuse, interference, loss, unauthorised access, modification or disclosure. VicGrid VNI West will take reasonable steps to destroy or permanently de-identify personal information that VicGrid VNI West no longer needs and is not legally required to retain.
All landholder information including notes from meetings are recorded in VicGrid VNI West’s stakeholder management system. Information will only be provided to VicGrid VNI West’s experts where relevant for the purpose of access, design or project approvals.
How VicGrid VNI West may use and disclose personal information
VicGrid VNI West will use and disclose personal information for the purpose for which it was collected.
VicGrid VNI West may disclose personal information to VicGrid Body Corporate where this is reasonably necessary for VicGrid VNI West’s functions or activities, which entity is subject to the Privacy and Data Protection Act 2014 (Vic) and the Information Privacy Principles under that Act, rather than the Privacy Act 1988 (Cth). When information is shared, each entity handles the information in accordance with the privacy laws that apply to it.
VicGrid VNI West may also use or disclose personal information for a related purpose, if the relevant individual would reasonably expect the use or disclosure. Examples of such situations include the use or disclosure of personal information:
VicGrid VNI West may also use or disclose personal information with the consent of the relevant individual.
Findings from field survey and investigation findings may be included in any project approvals (such as an EES), however will not contain any personal information (as defined under the Privacy Act 1988 (Cth)).
Sometimes VicGrid VNI West may need to disclose personal information to third parties, such as:
How individuals can access and correct their personal information
You can request access to any personal information VicGrid VNI West holds about you by contacting VicGrid VNI West (contact details below). VicGrid VNI West will endeavour to respond to a request for access within 30 days and provide access to the information in the manner requested, if it is reasonable and practicable to do so.
There is no charge for access to your own personal information.
VicGrid VNI West tries to ensure that personal information in its possession is accurate, up-to-date, complete, relevant and not misleading. You can request VicGrid VNI West to correct your personal information, and VicGrid VNI West will take all reasonable steps to correct the information within 30 days. If VicGrid VNI West cannot correct the information for some reason, it will give you a written notice explaining the reasons, in compliance with the Australian Privacy Principles.
Disclosure of personal information to overseas recipients
VicGrid VNI West may occasionally need to disclose personal information to a person located overseas who may be subject to different privacy regimes. This may include, but is not limited to service providers who manage a process for VicGrid VNI West, such as quality assurance analysis of information, IT vendors and support centre calls.
Enquiries or complaints
If you want more information about the way VicGrid VNI West manages personal information, to request access to your personal information or to opt out of receiving marketing or promotional material from VicGrid VNI West, please contact VicGrid VNI West on 1800 824 221 or by email at: privacy@vicgrid.com.au.
If you have a complaint about a potential breach by VicGrid VNI West of the Australian Privacy Principles, please email privacy@vicgrid.com.au with the subject ‘Privacy Complaint – Attn Privacy Officer’, providing details of the relevant personal information and the alleged breach.
VicGrid VNI West will investigate your complaint and endeavour to respond in writing within 30 days. The response will explain whether VicGrid VNI West considers that it has breached an Australian Privacy Principle and, if so, VicGrid VNI West’s proposed course of action. If you do not receive a response from VicGrid VNI West within 30 days, or you are not satisfied with the response, you can make a complaint to the Office of the Australian Information Commissioner (OAIC). Contact details can be found at the OAIC’s website: www.oaic.gov.au
Changes to this policy
VicGrid VNI West may make changes to this policy from time to time, to take into account changes to VicGrid VNI West’s standard practices and procedures or where necessary to comply with new laws and regulations. The latest version of this policy will always be available on VicGrid VNI West’s website.
If you have questions about the way we handle your personal information, please contact the VNI West project team by:
Phone: 1800 824 221
Email: enquiries@vniwproject.com.au
Terms of Use
About the VicGrid VNI West website
VicGrid Body Corporate PTY LTD, ABN 56 367 315 313, operates this website. References below to “VicGrid”, “we” or “us” are references to VicGrid PTY LTD. We publish information and content on our website that is associated with our role, emerging issues and other matters, and may include links to or content from third parties (“website content”). We may update our website and website content from time to time by publishing updated website content.
Our Terms of Use (described below) set out the terms on which we make our website and website content available to you for your use and these apply to your use of our website and website content. The software platform is owned by Social Pinpoint Pty Ltd and operated by us, VicGrid VNI West. By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement. These Terms apply to all visitors and users of this site. We may update our Terms of Use from time to time by publishing our updated Terms of Use on our website. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.
Purpose
Our website content is provided for information purposes only and does not constitute advice on any matter.
No Warranty
Use of any content of this website is at your risk. VicGrid VNI West does not warrant or represent that the content of this website is accurate, reliable, complete or current or that it is suitable for particular purposes. You should verify and check the accuracy, completeness, reliability and suitability of any content from this website for any use to which you intend to put it and seek independent expert advice before using it.
Limitation of Liability
To the maximum extent permitted by law, VicGrid VNI West and its contractors, advisers, consultants and other contributors to our website (or their respective associated companies, businesses, partners, directors, officers or employees) shall not be liable for any loss or damage, claims or expenses (including any legal or settlement costs), whether direct, indirect or consequential, and however caused (including negligence), arising out of or in connection with: the use of our website or reliance on our website content (including any third-party content or links accessible from our website); the availability of our website or website content; the accuracy, reliability, completeness or currency of our website content (including any third-party content accessible from our website); the suitability of our website content (including any third-party content accessible from our website) for a particular purpose; or any errors, omissions, defects or misrepresentations in our website content (including any third-party content accessible from our website). If any law prohibits the exclusion of such liability or otherwise implies a term that cannot be lawfully excluded, then to the maximum extent permitted by law, our liability will be limited, at our option, to the re-supply of the website content, provided that this limitation is permitted by law and is fair and reasonable.
VicGrid VNI West does not represent or warrant that the site and any information or material contained in, downloaded from, or accessible from this site, is free from computer viruses (including macro viruses) or other programs that might affect the software or systems of users. Users should protect themselves by installing and implementing their own security checks and systems.
Social Media
By interacting with the VNI West Facebook page, you agree to follow these community guidelines.
This space exists to share updates about the VNI West project and provide a direct way for you to ask questions or raise concerns. It’s moderated by the VicGrid VNI West communications team during business hours (8:00am–6:00pm AEST, Monday to Friday). If you contact us outside these hours, we’ll get back to you the next business day.
We may not always have answers on hand, but we’ll do our best to point you in the right direction or follow up with someone who can help.
This is a big project, and we know people have strong views. We’re here for honest, respectful discussion — not to silence opinions, but to help make sure everyone has access to clear, factual information.
✅ What We Welcome
- Questions and feedback about the project — including how it may affect your local area
- Personal experiences or insights shared respectfully
- Honest concerns raised in good faith
- Conversations that help clarify facts and provide useful context for others
🚫 What We Don’t Allow
To keep this space constructive, we may hide or remove comments that include:
- False or misleading claims (including unsubstantiated speculation or misinformation)
- Personal attacks, name-calling, or targeted harassment
- Abusive, threatening, or offensive language
- Spam, repetitive posts, or content that’s off-topic
- Trolling or disruptive behaviour that derails discussion
🔒 Privacy and Your Posts
Please remember that anything posted on the VNI West Facebook page is public. We recommend checking your own privacy settings and thinking carefully before sharing personal details.
We may remove comments that include private or sensitive information about you or others.
🛠 Moderation and Responses
We aim to respond to comments and questions during business hours, and we’ll do our best to provide helpful, accurate answers.
We reserve the right to remove content that goes against these guidelines, and to block users who repeatedly breach them. We may update these guidelines from time to time without notice.
If you see something on this page that concerns you, please let us know.
Security of your systems
You acknowledge and agree that your use of our website and website content is subject to the risks associated with your use of the internet, including cybersecurity risks and vulnerabilities. We do not represent or warrant that our website and our website content (that is downloaded or accessible from our website) is free from malware or other programs that might affect your software or your systems or data. You are responsible for and should protect yourself by installing and implementing your own cybersecurity checks and systems.
Confidentiality
Except where expressly agreed by us, we will not treat any communications or emails sent through our website as confidential, and we reserve the right to reproduce, transmit, modify, and publish (in any form) such communications.
Intellectual Property Rights
We, or our licensors, are the owners of all copyright and all other intellectual property rights in the contents of this website, including text and images, except where indicated otherwise. You may only use our, or our licensor's, contents for personal use or as authorised by us or our licensors. Please refer to our Copyright Permissions Notice on this website.
Regulatory References
We have made every effort to ensure that our website content reflects the current regulatory regime and refers to the current legislation and other regulatory instruments, however, we do not guarantee that every reference is up to date.
In some instances, material on this website will continue to refer to superseded legislation or regulatory instruments.
Where any website content inadvertently refers to superseded legislation or regulatory instruments, you should note that transitional arrangements in legislation and other regulatory instruments generally provide that things done under the previous legislation or regulatory instruments will continue to have effect as if made under the new legislation or regulatory instruments.
The authorised version of all legislation and other regulatory instruments should be obtained directly from the relevant owner or publisher.
Governing Law
Our website Terms of Use and any dispute or claim arising out of or in connection with our website and website content or your use of our website and website content are governed by, and are to be construed in accordance with, the laws of Victoria, Australia. Victorian courts will have non-exclusive jurisdiction to resolve such disputes or claims.
Contact Us
If you have any questions about these Terms, please contact us at enquiries@vniwproject.com.au.
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